Eldrid Gonsalves's Resume

IPC - New York - 07/2021 - Present

Systems Engineer - Full-time

Resolved various critical system issues as an onsite engineer for one of the company's key clients, ensuring smooth operations and minimizing business disruptions
Managed the onsite Unigy and NTR system
Daily health check reports and NTR voice record reports to ensure customers that their systems are running properly
Performed upgrades and installations of turrets and servers

Abacus - New York - 01/2021 - 07/2021

Systems Engineer - Full-time

Worked as Systems Engineer under a 6 month contract to hire for IPC.
Traveling to various sites that IPC supports to do different types of work, like rack and stack, turret swaps , etc

Miles Technologies - New York - 09/2020 - 12/2020

IT Consultant - Full-time

Provided technical support to various clients throughout the NYC area, which includes schools and small businesses
Helped troubleshoot various items like printers, wi-fi/network problems, and desktops.
Performed improvements to existing IT infrastructures of clients and their offices

Smart Choice Communications - New York - 11/2017 - 05/2020

Level 1 Engineer - Part-time

Monitored client's T1 and POTs lines via monitoring software like PRTG and NAGIOS
Consistently met SLA guidelines, resulting in an increase in customer retention and overall satisfaction.
Proactively contacted partner carriers for updates and escalations on T1 circuit outages, leading to improved communication and faster issue resolution.

Skills